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Have questions? We're here to help. Reach out to our team and we'll get back to you as soon as possible.
Response Times
- Email inquiries: Within 24 hours
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Frequently Asked Questions
How does the escrow system work?
When you purchase gear, payment is held securely until you receive and inspect the item. Once confirmed, funds are released to the seller.
What fees does SkydiveDZ charge?
We charge a 12.5% platform fee on completed transactions, paid by the seller. No hidden fees.
How do I become a verified seller?
Submit verification documents through your dashboard. Once reviewed and approved, you'll receive a verified badge.
What if there's an issue with my order?
You can open a dispute within the order details. Our admin team will review and help resolve the issue fairly.