Buyer Protection Program
Shop with confidence knowing every purchase is protected by our comprehensive buyer protection system
Secure Escrow
Your payment is held securely until you confirm the gear is as described
7-Day Inspection
Full 7 days to inspect gear and confirm everything is as expected
AI-Assisted Resolution (with Human Oversight)
Smart dispute resolution system with human review helps resolve issues fairly and quickly
How Buyer Protection Works
Complete Your Purchase
Your payment is immediately placed in secure escrow. Seller is notified to ship.
Seller Ships With Tracking
Seller must provide tracking information. You can monitor delivery status.
Receive & Inspect (7 Days)
Once delivered, you have 7 full days to thoroughly inspect the gear.
Confirm or Report
If everything is good, confirm receipt. If there's an issue, open a dispute.
Auto-Release After 7 Days
If no action is taken, payment automatically releases to seller. You'll receive reminders at day 5 and 6.
When to Open a Dispute
Item Not Received
Item never arrived despite tracking showing delivered
Not As Described
Gear significantly different from listing photos or description
Damaged on Arrival
Item arrived with damage not disclosed in listing
Wrong Item Sent
Received completely different gear than ordered
Counterfeit/Fake
Item is not genuine or authentic as claimed
Safety Issues
Gear has undisclosed safety concerns or defects
Dispute Resolution Process
1. Open Your Dispute
Provide detailed information about the issue, including:
- Clear description of the problem
- Photos or videos showing the issue
- Relevant documentation (receipts, correspondence, etc.)
2. AI-Assisted Review (with Human Oversight)
Our AI system immediately analyzes:
- Your evidence vs. original listing details
- Communication history between buyer and seller
- Similar past cases and outcomes
- Seller's track record and ratings
Simple cases can be resolved by AI within 24-48 hours. Complex cases are escalated to our human team.
3. Seller Response Period
Seller has 6 days to respond with their evidence and perspective. If no response, case may be decided in your favor.
4. Resolution
Based on evidence, one of the following outcomes:
- Full Refund: Issue is clearly valid, payment returned
- Partial Refund: Issue is moderate, negotiated settlement
- No Action: Evidence shows item was as described
Returns & Refunds Policy
Important Reminders
- •Document everything: Take photos/videos when unpacking gear
- •Try resolving first: Contact seller before opening dispute - many issues can be resolved quickly
- •Act within 7 days: Payment auto-releases after 7 days if no action taken
- •Be honest: False claims harm sellers and may result in account suspension
- •Keep communication on platform: All messages help resolve disputes if needed